At Probox Systems Ltd we are committed to protecting and respecting your privacy.
This policy explains how we use the personal information that we obtain from visits to the website and how we share it with third parties.
We may change this policy from time to time so please check this page to keep up to date with any changes.
Any questions regarding this policy and our privacy practices should be emailed to [email protected]
How do we collect information from you?
We obtain information about you when you fill out a form on our website to request a quote or more details about our products or make a purchase on the Probox website
What type of information is collected from you?
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
Identity Data includes first name, last name, username or similar identifier and title.
Contact Data includes billing address, email address and telephone numbers.
Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
To improve functionality, ensure website capacity and to help measure the amount of page visits and traffic sources our site receives, we use a monitoring service provided by Infinity & Google Analytics.
Inbound phone calls: Infinity captures certain inbound phone numbers from phone calls. Infinity processes this data and matches it with marketing source and page journey information for marketing measurement purposes.
What about digital marketing?
As a general rule Probox Systems Ltd will not send promotional or direct marketing material to a Probox Systems Ltd prospective contact through digital channels such as mobile phones, email and the internet, without first obtaining their consent.
Any existing customer/contact of Probox Systems Ltd will be assumed to have legitimate interest in receiving direct marketing under the ‘soft opt-in’ rule, however Probox Systems Ltd will give the clear opportunity to opt out in each message sent.
If the an individual puts forward an objection, digital marketing related processing of their personal data will cease immediately and their details will be kept on a suppression list with a record of their opt-out decision, rather than being completely deleted. It should be noted that where email marketing is carried out in a ‘business to business’ context, there is no legal requirement to obtain an indication of Consent to carry out digital marketing to ‘corporate subscribers’ provided that they are given the opportunity to opt-out. To opt-out of marketing via email, simply click on unsubscribe in our newsletter or email [email protected] with your request.
Who has access to your information?
Probox Systems Ltd will not sell or rent your information to third parties. Probox Systems Ltd will only share your information within LENBOROUGH GROUP LIMITED and never to any third parties for marketing purposes.
Profiling & Automated Decision Making
Probox Systems Ltd will only engage in profiling and automated decision-making where it is necessary to enter into, or to perform, a contract with the data subject or where it is authorised by law. Where a Probox Systems Ltd service/entity utilises profiling and automated decision-making, this will be disclosed to the relevant data subjects. In such cases the data subject will be given the opportunity to:
- Express their point of view.
- Obtain an explanation for the automated decision.
- Review the logic used by the automated system.
- Supplement the automated system with additional data.
- Have a human carry out a review of the automated decision.
- Contest the automated decision.
- Object to the automated decision-making being carried out.
Each Probox Systems Ltd service/entity will also ensure that all profiling and automated decision-making relating to a data subject is based on accurate data.
Use of ‘cookies’
Links to other websites
How long will you use my information for?
We only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including satisfying legal, accounting and reporting requirements.
Your rights with regards to your personal data
By law you have the right to;
Request access to your personal information
Request correction of the data we hold about you
Request erasure of your information
Object to us processing your data, this could be for direct marketing purposes
Request the transfer of your data to another party
No fee to access your personal information
There is no fee to access your personal information. However we may charge a reasonable fee if your request is excessive.
When you provide us with your personal information, we take steps to ensure it’s treated securely. Any sensitive information on the Probox Systems Ltd site is processed using Sage Pay, non-sensitive information such as your email are stored on our site and although this can never be guaranteed to be 100% secure we use up to date technology to protect the site. We also make our best efforts to keep your information securely on our systems. We ask you not to share your website password with anyone.